MOVA Returns Made Easy: Troubleshooting Tips & Hassle-Free Support
Table of Contents
Understanding MOVA Globes
MOVA Globes are a unique combination of art, science, and technology. Designed to spin gently on their stands, they harness ambient light and the Earth’s magnetic field—no wires or batteries required.
Occasionally, though, your globe may stop rotating. Before jumping straight to a replacement request, we recommend a few quick troubleshooting steps. Many times, the issue can be resolved in just minutes.
Click to know how MOVA Globes work👉HOW IT WORKS
Troubleshooting Tips for Non-Rotating MOVA Globe
MOVA Globes are sensitive to environmental changes, and a small adjustment is often all it takes to get them spinning again. If your globe isn’t rotating but shows no cracks, bubbles, or impact marks, please follow these steps.
Step 1: Rinse to Remove Static Electricity
Dust and static buildup are the most common culprits behind rotation issues.
- Rinse the globe gently with clean water (no soap or harsh cleaners).
- Pat dry with a soft paper towel—do not rub, as rubbing may generate more static.
- Once dry, return the globe to a bright spot and watch for movement.
Step 2: Ensure Proper Light Exposure
MOVA Globes thrive in strong, consistent light.
- Place under a bright lamp (full-spectrum or daylight LEDs work best).
- Or set near a window for natural sunlight.
- Be sure the top of the globe faces the light source.
Step 3: Eliminate Magnetic Interference
The globe uses an internal magnet to rotate, so nearby magnetic fields can interfere.
- Keep it 1–2 feet away from other MOVA Globes, electronics, or metal furniture.
- Avoid strong electromagnetic sources like speakers, routers, or microwaves.
Step 4: Try Different Locations
Environmental factors—like building materials or floor level—can affect magnetic field strength.
- Move the globe to another room or floor.
- In steel-structured high-rises, test rotation closer to ground level.
Step 5: Boost Rotation with a Staple or Paper Clip
If the magnetic field is weak in your area, you can help jumpstart rotation:
- For 4.5-inch globes: place a single staple on top.
- For 6- and 8.5-inch globes: use a single paper clip.
Leave it in place for about an hour. If rotation doesn’t catch, your globe may need replacement.
📹 Watch the Troubleshooting Video
For a step-by-step visual guide, watch our short video tutorial:
Helpful Reminders Before Considering a Return
- LED Lights: Acceptable, but choose bright, full-spectrum bulbs.
- Non-Metal Surfaces: Place globes on wood, glass, or plastic—not metal.
- Patience: MOVA Globes rotate slowly. It may take 15–30 minutes before you see noticeable movement.
If none of the steps above resolve the issue, don’t worry—we’ve made the MOVA Returns process simple and stress-free.
When Troubleshooting Doesn’t Work: MOVA Returns Process
At MOVA, we’re committed to ensuring you love your globe. If troubleshooting hasn’t helped or there's an air bubble appears on the top of your MOVA Globe, the next step is to submit a Product Replacement / Return Application.
👉 Fill out the official form here:
🔗 Product Replacement / Return Application Form
Please refer to following image for the air bubble,
Our support team will review your information and respond with clear next steps within 2–3 business days.
Customer Service with Care
At MOVA, we don’t just create beautiful globes—we build lasting relationships with our customers. We understand that it can be frustrating when your globe stops spinning, which is why our customer service team is trained to provide warm, clear, and empathetic support.
How Our Team Supports You
-
Personalized guidance: We’ll walk you through troubleshooting if you haven’t tried it yet.
-
Quick responses: Expect updates on your return request within 2–3 business days.
-
Step-by-step instructions: Whether it’s a return, replacement, or exchange, we make the process simple.
Ensuring Your Satisfaction
Our goal is to make sure you’re delighted with your MOVA Globe. If replacement is needed, we’ll do our best to get a globe spinning gracefully in your home again as quickly as possible.
👇Click the photo to explore MOVA Globes!
FAQs About MOVA Returns
1. Why is my MOVA Globe not spinning even in bright light?
If your globe is well-lit but still isn’t moving, dust or static may be preventing rotation. Start by rinsing it with clean water and drying it gently.
2. Can MOVA Globes work under LED lights?
Yes! LED lamps—especially full-spectrum daylight LEDs—are perfect for MOVA Globes. Just make sure the globe is close enough and that the light is bright and consistent.
3. How long should I wait before concluding my globe isn’t working?
MOVA Globes rotate slowly and can take 15–30 minutes before you see visible movement. Patience is key.
4. What if my MOVA Globe has visible damage?
Cracks, bubbles, or impact marks may indicate physical damage. In this case, skip troubleshooting and submit a Product Replacement / Return Application immediately.
5. How long does the MOVA Returns process take?
Once your form is submitted, our team reviews it within 2–3 business days. If approved, we’ll guide you through returning your globe or receiving a replacement.
6. Can I exchange instead of returning my globe in Paid Replacement Programme?
Yes, in Paid Replacement Programme we allow exchanges. Simply indicate your preference when completing the Product Replacement / Return Application form.
Conclusion: Your Journey with MOVA Globes
MOVA Globes are designed to bring beauty, wonder, and a touch of science into your home or office. While it’s rare for them to stop spinning permanently, environmental factors like light, static, or magnetic interference can sometimes cause a pause.
By following our step-by-step troubleshooting guide, many customers successfully restore their globe’s gentle rotation in just minutes. But if troubleshooting doesn’t solve the issue, rest assured—our MOVA Returns process is simple, supportive, and focused on getting you back to enjoying your globe.
At MOVA, your satisfaction is our priority. Whether it’s help with troubleshooting, a quick replacement, or friendly guidance, we’re here to make sure your globe shines as brightly as the day you brought it home.
