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FAQs

Learn everything about MOVA Globes, including how these floating globes work, order inquiries, shipping details, and care tips. Whether you're exploring the technology behind our rotating earth globes or need assistance with your purchase, we've got you covered. If you need further assistance, feel free to contact us, and our team will respond within 24 hours.

THERE IS A BROWN FILM COVERING MY ACRYLIC BASE. HOW DO I REMOVE IT?

HOW DO YOU ASSEMBLE THE MOVA GLOBE 3-PRONGED ACRYLIC STAND?

Order & Shipping

We typically ship orders within one business day. Orders are processed Monday through Friday, excluding major holidays. For unforeseen delays, we notify you within five business days.

We ship pre-order items before the specified ship date. If your order includes both in-stock and pre-order items, they will be shipped together before the pre-order item’s ship date. Payment is processed at the time of order.

We ship via UPS or USPS (for APO or FPO addresses) during business hours, Monday through Friday.

Standard delivery within the continental UK takes 3-7 business days. Delays may occur due to external factors like carrier disruptions or weather.

Product

From the distinctive graphics to our advanced technology, it only takes one look to realize MOVA Globes are something special. MOVA Globes rotate with no batteries or wires using first-of-its-kind technology.

Although MOVA Globes contain solar cells, they are designed as indoor decor items and actually operate best in ambient light. It is best not to keep MOVA Globes exposed to direct sunlight for long periods, as this can lead to the graphics fading.

Fluorescent lighting, LED lights, and indirect sunlight flowing through windows provide the most optimal lighting. MOVA Globes will rotate in any sufficient ambient light. We suggest avoiding high-powered halogen lights due to the heat they emit. For darker designs, place them under direct light to operate effectively.

MOVA Globes have a "sleep cycle" similar to humans. They will slow down and stop in the absence of sufficient lighting but will resume rotation once the lights are turned back on.

Yes, it is normal. The "bubble" you see is due to the different densities of the clear fluids between the inner and outer shells. It may be more visible depending on the graphic and lighting, but it does not affect the globe’s rotation.

The small clear fill hole on the outer shell and a small black dot on the inner shell are for fluid injection during production. The location of these fill holes may vary on each MOVA Globe.

Yes, the outer acrylic shell is composed of two halves put together, resulting in a seam. Align the seam with the equator on the inner graphic for a more "seamless" appearance.

The fluids in the inner shell may be more visible in darker graphics (such as the Black & Silver) because the film needs to be transparent enough to allow light to pass through.

Our MOVA Globes come with a one-year limited warranty. We hand-assemble all our products and offer a year-long warranty to cover any possible defects. Since our debut in 2007, we've prioritized customer support and service.

Yes, any stand will work as long as it has an adequate grip to stabilize the globe and is not made of iron or magnetized, as these can interfere with the globe's rotation.

MOVA Globes need minimal maintenance. Rinse with water and wipe dry with a soft cloth to remove fingerprints and dust. Avoid using abrasive cleaning solutions.

A misalignment of up to 3mm is allowed due to the handcrafted nature of MOVA Globes. This is not considered a defect and does not qualify for a warranty replacement.

Photos and videos on our website are taken in a professional studio setting. Your globe may look different depending on your lighting and setting. Each design is handcrafted, so slight color variations may occur. Contact us for a current stock photo if needed.

Due to the liquid content, MOVA Globes cannot be carried onto a plane per TSA regulations but may be packed in a checked bag. Always check with TSA and your airline for any regulation changes before traveling.

Some designs have been discontinued, including various globes and all cubes. Try searching for a different globe if you can't find a specific design.

MOVA Globes are sold exclusively on movaglobes.com, our Amazon store, and through authorized resellers. Purchases from unauthorized resellers are not covered by our warranty.

While Mova Globes may not last 'forever' in a literal sense, they are certainly designed to be enjoyed for many, many years.

​One of the most popular MOVA Globes is the "Earth with Clouds" 4.5-inch model. This globe features a detailed depiction of Earth, including cloud formations. Also, the blue with relief map and antique gloss finish MOVA Globes are the most popular maps.

Troubleshooting Tips for Non-Rotating MOVA Globe

Return & Exchanges

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Products purchased on movaglobes.com can be returned within 30 days in original packaging and unused. Obtain an RMA number by filling out our form. Customers are responsible for return shipping costs.

Refunds are issued within two weeks of receiving the return. The refund covers the product price and sales tax but not original shipping costs. If a gift card was used, the refund will be credited back to the gift card.

Yes, exchanges are allowed within 30 days of delivery for orders on movaglobes.com. Products must be unused and in original packaging. Customers are responsible for shipping costs.