FAQs

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.

THERE IS A BROWN FILM COVERING MY ACRYLIC BASE. HOW DO I REMOVE IT?

We’ve recently started including covers on all of our acrylic bases to prevent scratches. There is a thin brown cover on the top and bottom of each acrylic base that you will need to peel off before assembling the base and putting your MOVA Globe on top. Watch a quick video on how to remove the acrylic base cover.

HOW DO YOU ASSEMBLE THE MOVA GLOBE 3-PRONGED ACRYLIC STAND?

Insert each of the three prongs into the holes on the acrylic base, with the smooth rounded side of each prong facing upward. Make sure they are fully inserted into the holes. Gently set your globe on top of the three prongs in a well-illuminated place, wait for a couple of minutes and then see it come to life. Watch our video for an assembly demonstration.

Order & Shipping

How long does order processing take?

We typically ship orders within one business day. Orders are processed Monday through Friday, excluding major holidays. For unforeseen delays, we notify you within five business days.

What happens if my order includes pre-order items?

We ship pre-order items before the specified ship date. If your order includes both in-stock and pre-order items, they will be shipped together before the pre-order item’s ship date. Payment is processed at the time of order.

Which carriers do you use for shipping?

We ship via UPS or USPS (for APO or FPO addresses) during business hours, Monday through Friday.

What is the delivery time for standard shipping?

Standard delivery within the continental UK takes 3-7 business days. Delays may occur due to external factors like carrier disruptions or weather.

Product

Do MOVA Globes Need to be Outdoors Since They Are Solar-Powered?

Although MOVA Globes contain solar cells, they are designed as indoor decor items and actually operate best in ambient light. It is best not to keep MOVA Globes exposed to direct sunlight for long periods, as this can lead to the graphics fading.

What Kind of Lighting Works Best with MOVA Globes?

Fluorescent lighting, LED lights, and indirect sunlight flowing through windows provide the most optimal lighting. MOVA Globes will rotate in any sufficient ambient light. We suggest avoiding high-powered halogen lights due to the heat they emit. For darker designs, place them under direct light to operate effectively.

What Happens to MOVA Globes When the Lights Turn Off?

MOVA Globes have a "sleep cycle" similar to humans. They will slow down and stop in the absence of sufficient lighting but will resume rotation once the lights are turned back on.

I Notice a "Bubble" at the Bottom of My MOVA Globe. Is That Normal?

Yes, it is normal. The "bubble" you see is due to the different densities of the clear fluids between the inner and outer shells. It may be more visible depending on the graphic and lighting, but it does not affect the globe’s rotation.

Why is There a Small Hole on My MOVA Globe?

The small clear fill hole on the outer shell and a small black dot on the inner shell are for fluid injection during production. The location of these fill holes may vary on each MOVA Globe.

There is a "Seam" on the Outer Shell. Is That Normal?

Yes, the outer acrylic shell is composed of two halves put together, resulting in a seam. Align the seam with the equator on the inner graphic for a more "seamless" appearance.

Why is the Inside of My MOVA Globe Not Completely Filled?

The fluids in the inner shell may be more visible in darker graphics (such as the Black & Silver) because the film needs to be transparent enough to allow light to pass through.

How Long Does the MOVA Globe Warranty Last?

Our MOVA Globes come with a one-year limited warranty. We hand-assemble all our products and offer a year-long warranty to cover any possible defects. Since our debut in 2007, we've prioritized customer support and service.

Can the MOVA Globe Be Placed on a Different Stand Than the One That Came With It?

Yes, any stand will work as long as it has an adequate grip to stabilize the globe and is not made of iron or magnetized, as these can interfere with the globe's rotation.

How Should MOVA Globes Be Cared For?

MOVA Globes need minimal maintenance. Rinse with water and wipe dry with a soft cloth to remove fingerprints and dust. Avoid using abrasive cleaning solutions.

Why is There a Misalignment on My Globe’s Graphic?

A misalignment of up to 3mm is allowed due to the handcrafted nature of MOVA Globes. This is not considered a defect and does not qualify for a warranty replacement.

Why Does My Globe Look Different Compared to Your Photos on the Site?

Photos and videos on our website are taken in a professional studio setting. Your globe may look different depending on your lighting and setting. Each design is handcrafted, so slight color variations may occur. Contact us for a current stock photo if needed.

Can MOVA Globes Be Placed in a Carry-On for Airplane Travel?

Due to the liquid content, MOVA Globes cannot be carried onto a plane per TSA regulations but may be packed in a checked bag. Always check with TSA and your airline for any regulation changes before traveling.

Why Can't I Find a Design You Used to Carry?

Some designs have been discontinued, including various globes and all cubes. Try searching for a different globe if you can't find a specific design.

Where Can I Purchase MOVA Globes?

MOVA Globes are sold exclusively on movaglobes.com, our Amazon store, and through authorized resellers. Purchases from unauthorized resellers are not covered by our warranty.

Troubleshooting Tips for Non-Rotating MOVA Globe

If your globe is not turning:

Ensure it has adequate light by placing it under a bright lamp or near a window.
Keep it away from other MOVA Globes, metal objects, large electronics, and metal surfaces.
Try different locations to avoid interference with Earth’s magnetic field.
Place a paperclip on top for an hour to interact with the globe’s inner magnet.

If these tips don’t work, complete our product replacement form.

Return & Exchanges

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What is your return policy?

Products purchased on movaglobes.com can be returned within 30 days in original packaging and unused. Obtain an RMA number by filling out our form. Customers are responsible for return shipping costs.

How are refunds processed?

Refunds are issued within two weeks of receiving the return. The refund covers the product price and sales tax but not original shipping costs. If a gift card was used, the refund will be credited back to the gift card.

Can I exchange a product?

Yes, exchanges are allowed within 30 days of delivery for orders on movaglobes.com. Products must be unused and in original packaging. Customers are responsible for shipping costs.